1. Help centre
  2. Troubleshooting and known limits

Common error messages

What they mean and what to do.

  • Something went wrong / Failed to process server response: the app couldn't read a reply from our servers. Pull to refresh or reopen the app. If it keeps happening, update the app, then tell us.
  • Out of credits: see Plans and pricing. Nothing is lost.
  • A desktop task is already running: one computer job at a time. Wait for it, or stop it from its card.
  • Computer time for this period is used up: your monthly minutes or the daily cap. The Usage page shows when they reset.
  • Connection needs attention (on a card or in Tool manager): reconnect the account. Providers expire permissions from time to time.
  • WhatsApp needs re-pairing: scan the code again in Tool manager → WhatsApp.

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